GREETINGS AND SALUTATIONS
Hey there, I'm John. I love kickstarting big ideas, finding north stars, building ethical software, and creating systems to hold it all together.
I’m living my best life when crafting beautiful interactive experiences with purpose and a point of view. I've had the honor of working for some incredible companies on outstanding teams with awesome people, helping shape products with massive impact.
I enjoy questioning current modes of thought, shaking things up in clever new directions, and bringing them to life—come hell or high water. 🤘
RESUME℠
AMAZING ADVENTURES IN DESIGN
COMPANY
INDEED
DATES
2017—2024
Indeed is an employment website for job listings owned by Recruit Holdings.
TEAMS
↳ Indeed hire team
↳ Job seeker profile team
↳ Resume search team
↳ Content strategy team
EXPERIENCE
SR. UX DESIGNER
I was recruited to Indeed in 2017 and since then I’ve led design and strategy for products and features that help job seekers and employers find and connect with each other.
For job seekers looking for work, I’ve improved or created features for applying for jobs, profile and resume creation, homepage dynamics, and mobile experiences.
For employers, I’ve set strategy and product direction for ambitious, company-wide goals. And I’ve recently had the privilege of being involved in product strategy around Indeed’s diversity, equity, and inclusiveness at scale.
KEY CONTRIBUTIONS
- Led the design and implementation of the Indeed Hire Platform (internal recruitment automation for high-volume hiring)
- Collaborated with product leadership and senior recruiting professionals to define user needs, plan design strategies, produce deliverables, and launch features.
- Designed and implemented Resume Search Interview, resulting in ~20 million interviews
- Executed end-to-end research prototypes
- Mentored junior, mid-level, and senior designers on UX practices and career growth
ACHIEVEMENTS
- Part of the launch team for multiple job seeker and employer products
- Doubled the number of profiles created by job seekers
- Reduced profile creation time to ~5 minutes
- Increased job applications by ~30% without increasing apply time
- Led the launch of Resume Search Interview, leading to ~20 million interviews
- Facilitated design workshops for Indeed's DEI initiatives
- Led design research for the Employer AI Roadmap
- Developed North Star designs for major clients, including FedEx, AmazonDPS, and Walmart
- Initiated content strategy processes and guidelines for the UX organization
- Initiated and drove company-wide adoption of Figma as the primary design and prototyping tool, serving as the Figma Systems Lead
- Coordinated logistics for multiple team outings
COMPANY
HULU
DATES
2015—2017
OVERVIEW
Hulu is an American video streaming platform that offers a library of films and television series from networks including NBC and Disney, as well as Hulu original content. It also provides ad-supported, ad-free, and live TV subscriptions.
EXPERIENCE
PRODUCT DESIGN LEAD/MANAGER, LIVING ROOM
I was recruited to Hulu in 2017 as living room design team manager. I led a team collaborating with engineering, product, and research teams to create Hulu experiences for game consoles (PlayStation and Xbox), smart TVs (LG and Samsung), and streaming devices (AppleTV and Roku).
KEY CONTRIBUTIONS
- Managed the design team for living room and console experiences
- Selected and managed local design agency consultations and vendor relations
- Created the vision and oversaw end-to-end design deliverables for future streaming television visions, incorporating lessons from linear and live broadcasts
- Designed and developed user interfaces, wireframes, and prototypes for user testing and launch deployment
- Introduced Framer for prototyping through the development of living room prototype for user testing
- Was an active contributor to the Hulu Design systems and language
ACHIEVEMENTS
- Presented Hulu's living room vision to senior leadership and C-level executives, gaining buy-in
- Part of the launch team for Hulu No Ads
- Part of the launch team for Hulu Plus Live TV
- Led design workshops for Hulu VR
- Contributed to Hulu's VR vision, collaborating with internal and external teams
COMPANY
EXPEDIA
DATES
2013—2015
OVERVIEW
Expedia is an online travel agency where users book airline tickets, hotel reservations, car rentals, cruises, and vacation packages.
EXPERIENCE
PRINCIPAL PRODUCT DESIGNER
I was recruited to Expedia in 2013 as a Principal Product Designer. I initially focused on hotel onboarding and reducing the time to the first booking. Later, I shifted to Local Experiences (LX), introducing design strategies to achieve business goals.
KEY CONTRIBUTIONS
- Owned significant UX/UI design responsibilities for the Hotelier and LX marketplace, working under the direction of C-level leadership and the UX design manager
- Designed and developed end-to-end user interfaces, wireframes, and prototypes for user testing
- Introduced the team to InVision for prototyping, facilitated introductions between InVision and Expedia, and managed the UX team account
- Introduced Sketch to the UX team through a series of brown bag sessions, making it the primary tool for the team
ACHIEVEMENTS
- Led design for an improved hotel onboarding process, reducing the time to the first booking from ~180 days to 1 week
- Reduced the hotel onboarding process from ~40 days to a few hours with my design and an iPad app
- Created first Sketch design system
COMPANY
GOOGLE
DATES
2010—2013
OVERVIEW
Google is a multinational technology company that specializes in internet-related services and products, including online advertising technologies, a search engine, cloud computing, software, and hardware.
EXPERIENCE
SR. UX DESIGNER
Recruited to Google in 2010 as a senior designer on Google+, I initially focused on Google+ Photos experiences. (Larry Page even reviewed my portfolio!) I worked on diverse projects, including social photo sharing, game matchmaking, real-time communication apps, and setting up new deployment platforms.
KEY CONTRIBUTIONS
Owned significant UX/UI design responsibilities for Google+ Photos, working under the direction of senior product leadership and design research
Developed user interfaces, wireframes, and prototypes for mobile and desktop experiences
Led and participated in several design sprints for Google+ Photos
Created local design systems to ensure consistency
Utilized Sketch as the primary design tool and custom-built tools for prototyping
Managed multiple projects, covering a wide range of design deliverables end-to-end
Provided creative direction to outside design agencies collaborating on Google Photos
Explored new real-time communication features with Google Hangouts, including live content and online gaming
ACHIEVEMENTS
- Created materials for Google I/O 2013 demonstrating cloud computing technologies
- Part of launch teams for over a dozen products, including Google Web Fonts and Google Cloud Platform
- Awarded 3 patents for Google Web Fonts
- Led and participated in design sprints for early-stage products that were later released
COMPANY
AMAZON
DATES
2009—2010
OVERVIEW
Amazon is an American multinational technology company engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
EXPERIENCE
SR. UX DESIGNER
I joined the Amazon Retail Customer Experience (RCX) team in 2009 initially, focusing on Bestsellers lists determining how to present and layer the data. After, I joined the Discovery team to find new ways for users to shop on Amazon. Later, I joined the newly formed Mobile team during the iPad launch.
KEY CONTRIBUTIONS
Designed user flows, wireframes, prototypes, and user interfaces for mobile apps, tablets, and the main Amazon website
Simultaneously managed multiple projects, covering a wide range of design deliverables end-to-end
Worked with newly launched technologies and devices
Embraced 'working backward' and RCX Discovery team methodologies
Presented visions and prototypes to senior product leadership
ACHIEVEMENTS
- RCX Discovery team designer: developed new compelling UX/UI for e-commerce
- Launch team for Amazon Mobile
- Launch team for Windowshop on iPad - Top Download for several weeks
- Launch team for Price Scanner on iPhone - Top Download; Wall Street Times reviewed; Forbes reviewed
- Updated Footer design for amazon.com; same design still deployed today (ask me about the fun story here)
COMPANY
EDDIE BAUER
DATES
1999—2009
OVERVIEW
Eddie Bauer, LLC, is an American clothing store chain headquartered in Seattle. It sells merchandise through retail stores, outlet stores, online, and by phone.
EXPERIENCE
DESIGN DIRECTOR, E-COMMERCE
In 1999, the web was still new, and doing anything online was risky. People were especially apprehensive about purchasing clothing online, making it an ambitious and exciting time to be on a web team. I joined a newly formed division to help Eddie Bauer transition from an AOL storefront to the web. Every day, our small team found new challenges and targets to pursue. I worked my way up to become Director of the e-commerce design team, directly managing art directors, designers, copywriters, and our photo agency.
KEY CONTRIBUTIONS
Established creative vision and technical strategy for all e-commerce websites, aligning with the brand's direction
Directed and led creative e-commerce presentations to senior management
Provided strategic direction for the e-commerce creative, copy, and production teams
Provided creative direction for online marketing and advertising
Identified and selected internal and external resources to deliver projects
Ensured team efficiency, adherence to methodologies, and timely delivery of all projects
Oversaw external vendor relationships associated with websites
Developed and mentored direct reports through regular communication and training plans to support the design teams
ACHIEVEMENTS
- Developed the entire online customer experience
- Co-developed multi-channel brand direction with Catalog and Retail Stores Creative Directors
- Increased e-commerce growth rate ~80%
- Doubled average order size
ALWAYS EXCITED TO DISCUSS
KEYBOARDS
FIGMA
BUILDING COMPUTERS
GENERATIVE ART
PHOTOGRAPHY
PROTOTYPING
SOFTWARE DESIGN
3-INGREDIENT COCKTAILS
VIRTUAL REALITY
LET'S CONNECT